Featured Case Studies

To see how UPS synchronizes commerce for its customers every day, read the case studies below.

 Boiron Group
 Samsung
 STERIS
 Endo Pharmaceuticals
 BD
 Pharmaceutical Procurement
 Medical Device Manufacturer
 Pharmaceutical Company

Boiron Group UPS Meets Pharmaceutical Company Boiron’s Needs with a Perfect Solution Challenge French company needed a warehousing solution compliant with U.S. regulations, as well as a flexible storage solution and reliable distribution partner. Solution UPS’s extensive warehouse management system, complemented by package and LTL services. Result Scalability for Boiron’s heavy seasonal sales and an annual growth rate of 10 to 25 percent over the last five years. Download Download Complete Case Study (218KB)

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Samsung UPS Fills Samsung's prescription for healthcare products Challenge Meet the needs of Samsung's United States based retail customers to increase efficiency, contain freight cost, cure inconsistent tariff classifications and manage multiple suppliers located in Asia. Solution Consolidation of processes associated with ocean and air freight shipments, customs brokerage and ground delivery which resulted in an integrated multimodal process. Results Streamlined product flow, established consistent and accurate customs classifications, reduced transit times, limited handoffs, streamlined accounts payable transactions achieved through consolidated billing. Download Download Complete Case Study (202KB)

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STERIS STERIS and UPS go extra mile for customer service Challenge Prompted by continuous growth and increased domestic freight shipments in 2006 - up to 2,000 a week - STERIS began facing hardships using multiple carriers. Too many parties were involved in product hand-offs at the national borders, warehouses and terminal operations. As a result, STERIS decided to consolidate its LTL (less than truckload) regional and longhaul operations and award one enterprise-wide contract for domestic freight. Solution UPS Freight was awarded the final, consolidated contract from STERIS based on numerous factors that made the company a good fit for STERIS’ needs. As a regional carrier for STERIS, UPS Freight already had established an open line of communication through its on-site coordinators and with decision-makers at the top. Results UPS Freight has raised on-time delivery for STERIS to an all-time high of 98.5 percent, up from 96 percent at the time of consolidation. Download Download Complete Case Study (151KB)

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Endo Pharmaceuticals Endo Pharmaceuticals’ Unique Business Need Met by UPS Challenge A major pharmaceutical company needed a 3PL that met its business model where the pharmaceutical company outsourced key functions including the actual making of the drugs. Solution UPS Supply Chain Solutions’ vast pharmaceutical capabilities. Results A supply chain that meets Endo’s unique supply chain needs. Download Download Complete Case Study (215KB)

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BD BD Finds Flexible Order to Cash Solution Fits the Bill Challenge A major manufacturer of medical devices needed to implement a customer-focused U.S. distribution channel for an existing product line. Solution Leverage the distribution services of a third-party logistics provider to implement a flexible order to cash solution capable of adapting to varied customer requirements. Results Achieved high performance rates for order accuracy and on-time delivery Tighter inventory control and other value-added benefits Enhanced supply chain flexibility Download Download Complete Case Study (305KB)

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Pharmaceutical Procurement Data Analysis Yields Rx for Process Improvements Challenge Identify ways to improve the transactional supply chain of a medical group purchasing organization (GPO) to enhance revenue flow and maximize member benefits. Solution Conduct in-depth data analysis to identify data inconsistencies and provide more detail about member purchases, tapping hidden revenue and strengthening the GPO's position for future contract negotiations. Use the analysis results to help determine long-range process improvements. Results Analyzed member purchases at item level and price level Enhanced ability to negotiate more favorable contracts with suppliers Pinpointed data inconsistencies Identified potential to boost revenue through enhanced reporting methods Download Download Complete Case Study (318KB)

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Medical Device Manufacturer Medical Manufacturer Opts to Leverage Value of Distributors Challenge Determine the potential risks and benefits for a manufacturer of medical devices to eliminate distributors and use a direct model to sell its products. Solution An analysis concluded that going to a direct model would be prohibitively expensive, and the manufacturer stood to gain more by improving its relationships with distributors. Results Gained new insights into the role of distributors Opened door to a win-win relationship with distributors Avoided high costs of developing internal service capabilities Prevented generating a harsh, competitive landscape Download Download Complete Case Study (230KB)

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Pharmaceutical Company Drug Company Plans Ahead to Keep Supply Chain Healthy Challenge Sustain optimal service in the distribution of generic and branded pharmaceuticals as the company gears for continued growth. Solution Develop a more fluid, flexible supply chain that uses savings generated by immediate improvements to fund a long-term strategy for streamlining operations and phasing in technology. Results Targeted immediate ways to improve invoicing and streamline warehouse operations Highlighted need for strategic sourcing Developed plan to reduce days on hand inventory by 10 percent Identified improvements that could generate up to $32 million in savings Focused attention on key aspects of supply chain for long-term planning Introduced the possibility of a new network distribution model Download Download Complete Case Study (836KB)

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